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City of Hickory launches new, improved online payment system

City of Hickory launches new, improved online payment system

Jul 20, 2020 | Public Services , Information Technology , Finance , Collections , Communications

The City of Hickory recently implemented a more secure, convenient, and user-friendly online payment system for its customers. The new and improved interface by Paymentus provides numerous benefits to customers, enabling them to pay their utility bills faster, easier, and more conveniently and securely.

The new features include an improved user experience, a “Pay Now” feature that allows for quick payment without having to register an account, and registered account enhancements, including view and pay multiple accounts at once, view payment history and consumption information, and view past billing statements. The new system will also enable City of Hickory customers to easily save payment information, sign up for paperless billing with email reminders, and schedule automatic payments from a checking account or credit card.

Customers will need to set up a new account under the new payment system.

Additionally, the City is finalizing a new automated phone payment system with an easy-to-use call flow and features such as quick account balance review and payment with a credit card, debit card, or eCheck.

Paymentus currently accepts Visa, MasterCard, Discover, and electronic checks for the payment of utility billings, including charges for water, sewer, solid waste fees, and commercial waste billings.

In the future, the Paymentus system will also accept payments for fire and life safety inspection and permitting fees.

“We are excited about these changes to our online payment system and they reflect our continual commitment to providing a superior customer service experience,” said Hickory City Manager Warren Wood. “We recognize that customers want flexibility, accessibility, convenience, and a user-friendly experience without sacrificing security. We believe these new features deliver them.”

For more information about the new payment system, or assistance with setting up a new account, please call (828) 323-7424.

About Paymentus
Founded in 2004, Paymentus is an established leader in secure paperless billing and payment solutions including online, mobile, IVR, text, and agent assisted channels, and a full range of customer communication options. The company’s secure Customer Engagement and Payment Platform enables direct-billing organizations to provide a unified customer experience and boost adoption of cost-saving electronic billing and payment services. Paymentus has been recognized by Deloitte to be among the fastest growing companies in North America, with more than 1000 clients, 300 million transactions annually, and 40 percent year-over-year payment transactions growth over the last decade. For more information, please visit


City of Hickory

76 North Center Street
Hickory, North Carolina 28601
Phone: (828) 323-7400
Fax: (828) 323-7550



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