The Collections/Utility Billing Division of the Finance Department is located on the second floor of City Hall. The Collections/Utility Billing Division is available to receive payments for water and sewer bills, building permits, business licenses, leasing downtown parking spaces, and dumpsters and all other revenue collected by the City. The staff in Collections/Utility Billing can answer questions relating to water and sewer taps, meter reading, bill inquiries and customer service.

The drive up window located beside City Hall is open from 9:00am-12:00pm and 2:00pm-4:30pm Monday-Friday. The window is closed daily from 12:00pm-2:00pm. The drive up window accepts payments in cash, check, or money orders. A drop box is provided at the drive up window and is available 24 hours a day.  Notice: Beginning July 1, 2018, all credit card payments require a $1.50 convenience fee for each transaction.


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76 North Center Street
Hickory, NC 28601
Collections Office: (828) 323-7424
Office Fax: (828) 431-4593
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