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Billing & Collections/Customer Service

The Billing and Collections Divisions of the Finance Department are located on the second floor of City Hall. The Billing and Collections Divisions are available to receive payments for water and sewer bills, building permits, business licenses, leasing downtown parking spaces and dumpsters, and all other revenue collected by the City. Collections staff can answer questions relating to water and sewer taps, meter reading, bill inquiries and customer service.

For citizen convenience, a drive up window is available behind City Hall to accept payments in cash, check, money order, or credit/debit card. The drive up window is open Monday through Friday, 9 a.m. to 12 p.m. and 2 p.m. to 4:30 p.m.  A drop box is provided at the drive up window and is available 24 hours a day.



Alexander County Utility Rates 2021-2022

2021-2022 Water & Sewer Tap Fees

City of Hickory Utility Rates 2021-2022

Bank Draft Information

Water Utility Information

Utility Activation Form

Termination Form

Utility Billing Policy & Procedures


Pay Your Water Utility Bill Online

City of Hickory

76 North Center Street
Hickory, North Carolina 28601
Phone: (828) 323-7400
Fax: (828) 323-7550

Life. Well Crafted.

Hickory is for doers and makers seeking a well-rounded community, located between Charlotte and Asheville at the foot of the Blue Ridge Mountains, along I-40, where a collective spirit of craftsmanship strengthens any endeavor with detail, artistry, and quality.

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