City of Hickory launches virtual assistant, Chip

The City of Hickory is excited to introduce Chip, a new cutting-edge virtual assistant now available on the City’s website at www.hickorync.gov and by phone or text at 844‑461‑CHIP. Chip helps community members quickly access information about City services, resources, events, meetings, and more.

Available 24 hours a day, 7 days a week, and capable of communicating in more than 70 languages, Chip offers an inclusive and seamless experience for Hickory residents and visitors.

Powered by advanced generative AI technology, Chip is designed to answer routine questions and assist users with ease. Community members can begin a conversation with Chip by selecting the chat icon in the bottom-right corner of the City’s website or by calling or texting “Hello” to 844‑461‑CHIP.

Chip is powered by Citibot, a national leader in AI-driven communication tools for local governments. Citibot equips cities across the country with virtual assistants and text messaging systems that automate resident services, provide instant answers around the clock, and streamline service requests.

Chip’s story is rooted along the Henry Fork River, where a resourceful young beaver developed a love for building and helping others. Drawn to Hickory’s strong spirit of community and collaboration, Chip made his home here and became known for solving problems big and small. Inspired by his helpful nature, the City welcomed Chip as its official virtual assistant to guide residents through all that Hickory has to offer.

To learn more about Chip’s backstory, visit www.hickorync.gov/meet-chip.